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Terms & Conditions

Sulis & Thermae London has been designed to make your shopping experience as safe and enjoyable as possible. If you have any questions regarding our products, services or how to shop at, please do not hesitate to contact us. These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Sulis & Thermae London website.


Customer Service

In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is by e-mail or through the 'contact us' button which appears on the footer menu under customer services of this website and we aim to answer all enquiries on the same day they are received.

Our full address and contact details are:

Sulis & Thermae London

71-75 Shelton Street
Covent Garden

United Kingdom

Company registration number:09271897


Important liability statement

The information available on or through this Site, and the Services supplied via or in connection with this Site, this too includes the blog, is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only/ body & skin and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.

Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

We try to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.

Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.


Password On Site

As part of the Services offered via this Site, you may be issued with an individual password which can be used to access certain areas of the Site and provide fast checkout.  You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.

In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify Sulis & Therme London of such failure or error.

Sulis & Thermae London reserves the right to change your password and user name at any time in its sole discretion and you agree to notify Sulis & Thermae London promptly of any changes to your registration details.



Promotional offers are valid when used at and will discount price or offer free delivery when you order from Sulis & Thermae London. Unless the retail price has the implemented discount price viable on the site, offers may require specific codes to be entered during the checkout process. Codes are valid for a set period of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer dependant on promotional type.

Unless otherwise stated, all discount codes are subject to the following brand exclusions:

Cire Trudon, Connock London, Dr Vranjes, Miller Harris, Suki Skincare, True Grace


In the event of a return of goods purchased using a promotional code, refunds will be credited for the original amount paid and to the original method of payment. Delivery charges are not included in most offers, the promotional code is not applied to any delivery services available online. Sulis & Thermae London reserves the right to amend the terms and conditions of this promotion at any time and to take the appropriate action including cancellation of the code as and when.



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